SMS Terms
Last updated: November 14, 2026
These terms cover the text messages sent by Piedmont Labs on behalf of the local businesses that use our review request service.
What the messages are
After a business completes a job or visit for you, that business may ask us to send you a text thanking you and inviting you to leave a Google review. Each text starts with the name of the business that served you. If you do not respond, you may receive one reminder. If you reply, you may receive a short answer, and the business may be told about your reply so it can follow up.
How you opt in
You agree to receive these texts when you give your mobile phone number to the business you hired, for example on a work order, invoice, appointment form, or in person, and are told that they may text you about your service, including a request to leave a review. Businesses using our service agree to send requests only to their own customers who have provided their number this way. Consent is not a condition of any purchase.
Message frequency
Messages are infrequent: usually one review request per job, plus at most one reminder, and replies to any messages you send. A business will not send you a new request more than once every 90 days.
Message and data rates may apply.
Reply STOP to any message to opt out. You will receive one confirmation and no further texts from that business through our service.
Reply HELP for help, or contact us at (980) 999-0109 or hello@piedmontlabs.io.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
No incentives
Leaving a review is always optional. Businesses using our service do not offer rewards, discounts, or anything else in exchange for a review, and they send the same request to every customer, whatever their experience.
Privacy
We handle your information as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Contact
Piedmont Labs
Phone: (980) 999-0109
Email: hello@piedmontlabs.io